Privacy Policy

Last updated: November 2025

Marvel Success (“Marvel”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your data when you:

visit our website
submit an enquiry
request property services

engage us for lettings or management services

This Policy applies to all users of our website hosted on Wix.com.

1. Who We Are

Marvel Property Consultancy Ltd.
20 Wenlock Road, London, N1 7GU
Email: hello@marvelsuccess.co.uk
Phone: 0161 938 5995

Marvel is the data controller responsible for your personal data.

Certain operational property management functions - including rent handling, client money processing, and tenancy deposit protection - are carried out on our behalf by:

FOBEA Ltd (Operating Partner) acts as a data processor or joint controller where required.

Company No. 13853173
ICO Registration No. ZB323468

2. Data We Collect

We may process the following categories of personal data:

Identity Data: Name, title, date of birth.
Contact Data: Email address, phone number, postal address.
Property Data: Property address, ownership details, tenancy details.
Financial Data: Bank details, rent payments, invoices.
Transaction Data: Payments received, services purchased, management records.
Technical Data: IP address, device information, browser type, cookies, analytics data. Automatically collected by Wix, Google Analytics, and similar tools.
Usage Data: How you interact with our website - page views, clicks, sign-ups, forms completed.
Marketing & Communications Data: Your preferences around marketing and communication.
Aggregated Data: Statistical data that does not identify you directly.

We do not collect special category data (e.g., health, ethnicity, biometrics).

3. How We Collect Your Information

We collect personal data in the following ways:

A) Direct interactions

When you:
submit an enquiry
request lettings or property management services
complete an onboarding questionnaire
sign a management contract
request a valuation
provide identity documents
communicate with us via email, phone, WhatsApp, or website forms

B) Automated technologies (Wix)

Wix automatically collects:

IP addresses
device information
browsing activity
cookies & tracking pixels

This includes data from:

Wix Analytics
Google Analytics
Meta Pixel
Wix CRM

C) Third-party sources

We may receive data from:

Public sources (e.g., Companies House, Land Registry)
Referencing companies
Payment providers
Marketing platforms
Property portals (Rightmove, Zoopla, etc.)

4. How We Use Your Personal Data

We use your data for purposes including:

To provide lettings and property management services

Legal basis:

Performance of a contract
Legitimate interests

To process rent, invoices, payments and deposits

Legal basis:

Contract
Legal obligation

To comply with landlord/tenant legislation

Examples: Right-to-Rent, deposit protection, AML checks.
Legal basis:

Legal obligation

To manage our relationship with you

Including updates, policy changes, and requesting reviews.
Legal basis:

Contract
Legitimate interests

To improve our website and marketing

Legal basis:

Legitimate interests

To send marketing communications

Legal basis:

Consent (for email/SMS)

You may opt out at any time.

To secure and administer our website

Legal basis:

Legitimate interests
Legal obligation

A full table of lawful bases can be provided on request.

5. Sharing Your Data

We may share your personal data with:

Operational Partner: for client money, deposits, rent collection, and compliance handling.
Service Providers
- Wix (hosting)
- Referencing agencies
- Utility management providers
- Contractors & maintenance operatives
- Payment processors
- Insurers
- CRM and email marketing platforms
Regulators
- TDS
- PRS
- CMP
- HMRC
- ICO

We do not sell your data.

All processors are required to protect your data under UK GDPR.

6. International Data Transfers

Wix stores data in secure locations around the world (including the EU, US, and Israel).

Wix complies with:

UK GDPR
Standard Contractual Clauses (SCCs)
ISO/IEC 27001 & 27018 certifications

By using our website, you acknowledge that your data may be processed outside the UK by Wix and its infrastructure providers.

7. Data Security

We implement strict security measures including:

encrypted data storage (Wix)
secure payment processing
controlled access
confidentiality agreements with staff and partners
secure communication tools

Wix provides enterprise-grade security and built-in SSL protection.

8. Data Retention

We keep your data only as long as necessary:

Legal/financial records: 6 years (HMRC requirement)
Tenancy & property records: up to 7 years
Marketing data: until you unsubscribe
Website analytics: typically 26 months (Google)

You may request deletion of data where applicable.

9. Your Legal Rights

Under UK GDPR, you have rights to:

Access your data
Correct inaccurate data
Request erasure
Restrict processing
Object to processing
Data portability
Withdraw consent (for marketing)

To exercise any right, contact hello@marvelsuccess.co.uk.

We respond within one month.

10. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy policies.
We recommend reviewing the privacy policy of any external site you visit.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data:

Marvel Property Consultancy Ltd.
20 Wenlock Road, London, N1 7GU
Email: hello@marvelsuccess.co.uk
Phone: 0161 938 5995

If we cannot resolve your concern, you may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk